Service Operation Specialist

Kō wai mātou? Who are we?

Zespri is more than simply the world's single-largest marketer of kiwifruit. We like to think of ourselves as fruit on a mission and as rebels with a cause: to help people, communities and the environment around the world thrive through the goodness of kiwifruit. We are proudly the world's largest marketer of kiwifruit, selling kiwifruit in more than 50 countries. We work with around 2,800 New Zealand and 1,500 international growers and post-harvest companies to source the best-quality Zespri Kiwifruit which we supply through our distribution partners to wholesale and retail customers. We are one of New Zealand's best-known international brands, dedicated to creating sustainable long-term value for growers.

He aha te mahi? What's the role?

This is a six-month fixed term Service Operations Specialist role, supporting the delivery and continuous improvement of digital services across the business. Working closely with stakeholders across APAC markets, you’ll act as a key link between the business and Digital - ensuring services are reliable, issues are resolved effectively, and opportunities to improve are proactively identified.

You will play an important role in creating a seamless service experience for end users, while strengthening vendor relationships and supporting operational excellence across the digital environment.

Key accountabilities include:

• Act as the primary Digital contact for assigned APAC markets
• Build and manage strong relationships with regional vendors
• Monitor service performance against KPIs and SLAs
• Escalate and resolve service issues, risks and delivery gaps
• Support end users with responsive, high-quality technical assistance
• Identify opportunities to improve service efficiency and outcomes
• Contribute to onboarding and offboarding processes
• Develop and maintain knowledge articles and operational documentation
• Maintain accurate asset and service records
• Support disaster recovery and operational continuity activities
• Assist with cyber security reviews, audits and investigations
• Coordinate hardware provisioning, installation and support
• Support software licensing renewals and supplier management

Ko wai koe? Who are you?

You are a proactive and customer-focused professional who enjoys solving problems, building relationships, and improving how services are delivered. You bring a strong mix of technical capability and communication skills, and are comfortable working across both business and technology environments.

You will also bring: 

• 3–5 years’ experience in service desk, desktop support, or infrastructure support roles
• Strong troubleshooting and root cause analysis capability
• Solid knowledge of end-user devices, hardware, and desktop environments
• Experience working with vendors and/or service providers
• University or equivalent degree in the field of computer science, information science, management information systems (highly desirable)
• Understanding of service management frameworks (e.g. ITIL)
• Ability to communicate clearly with both technical and non-technical stakeholders
• Strong organisational skills with the ability to manage competing priorities
• Experience documenting processes, knowledge articles, or system information
• A continuous improvement mindset with a proactive, solutions-focused approach
• Relevant qualifications or certifications (ITIL, CompTIA, CCNA etc) are desirable

He aha e tika ai a Zespri? Why Zespri?

Our people are what makes our culture so irresistible and uniquely Zespri. We are a passionate and mighty team of 900+ employees in 23 different locations globally. Working at Zespri is an opportunity to join a fast-paced, culture-driven environment unlike any other. We want people who share our values of making it happen, creating real connections, and leaving a legacy. Join us in shaping our future and be part of a truly unique organisation.  

• Competitive overall remuneration package
• FlexWELL flexible work ethos; WFH and the office

Apply Now! Applications close 24 May 2026.

At Zespri, we understand the importance of diverse perspectives and experiences, and a fair hiring process is the first step to getting there. We want to attract a diverse range of people and encourage everyone from all backgrounds and walks of life to apply. Please let us know if you need any assistance or reasonable adjustments to take part in the recruitment and selection process. You can reach out to our Talent Acquisition team via email at careers@zespri.com to have a chat to someone directly.