Application Support Specialist

Kō wai mātou? Who are we?

Zespri is more than simply the world's single-largest marketer of kiwifruit. We like to think of ourselves as fruit on a mission and as rebels with a cause: to help people, communities and the environment around the world thrive through the goodness of kiwifruit. We are proudly the world's largest marketer of kiwifruit, selling kiwifruit in more than 50 countries. We work with around 2,800 New Zealand and 1,500 international growers and post-harvest companies to source the best-quality Zespri Kiwifruit which we supply through our distribution partners to wholesale and retail customers. We are one of New Zealand's best-known international brands, dedicated to creating sustainable long-term value for growers.

He aha te mahi? What's the role?

The Application Support Specialist is a hands-on role focused on resolving application-related tickets, with a primary emphasis on SAP FICO functional support. This individual can also contribute to broader ticket queues across Dynamics CRM, .NET applications, and end-user support - ensuring timely resolution of incidents, supports change and release activities.

Reporting to the Global Support Manager, this role supports end users and systems across multiples time zones globally. Key accountabilities include:

SAP Functional Support
- Act as L1 & L2 support for the Finance team, in particular SAP FI or FICO support, including incident analysis, troubleshooting, resolution, and escalation.
- Collaborate with business stakeholders, key users and external vendor teams to clarify requirements and communicate solution status.
- Troubleshoot and resolve incidents, service requests, and enhancements.
- Participate in testing and validation of SAP changes.

Ticket Management
- Prioritize and escalate issues as needed, adhering to SLAs and OLAs.
- Assist across the ticketing queue: Dynamics CRM, .NET applications, and end-user support.
- Maintain ticket documentation and status updates.

Change & Release Support
- Participate in projects such as rollouts, upgrades, and new company code rollout or process optimisation initiatives.
- Collaborate with teams to ensure readiness and smooth transition into production.
- Participate in post-release reviews and continuous improvement initiatives.

Knowledge Management
- Document solutions, workarounds, and troubleshooting steps in knowledge base.
- Contribute to development of SOPs and runbooks for issues and processes.
- Promote knowledge sharing across support team.

Collaboration & Continuous Improvement
- Work closely with peers, developers, and users to understand issues and deliver solutions.
- Identify recurring user frustrations and propose “Quick Wins” (e.g a better Fiori Variant, a quick training/user guide or an automated check)
- Be accessible to end users for ad-hoc assistance.

Ko wai koe? Who are you?

With a Bachelor Degree in Information Systems/ Business/ Finance/ related field, you will also meet the following requirements:

• 3-5 years of technical support experience with SAP Finance modules.
• Application focused background with a track record of providing technical support across different applications.
• Strong ability to analyse user requirements and design software applications according to requirements
• Clear communication skills and able to explain technical SAP errors to a non-technical finance colleague without using T-Codes.

He aha e tika ai a Zespri? Why Zespri?

Our people are what makes our culture so irresistible and uniquely Zespri. We are a passionate and mighty team of 850+ employees in 23 different locations globally. Working at Zespri is an opportunity to join a fast-paced, culture-driven environment unlike any other. We want people who share our values of making it happen, creating real connections, and leaving a legacy. Join us in shaping our future and be part of a truly unique organisation.
 

• Competitive overall remuneration package, including a Short-Term Incentive scheme opportunity.
• FlexWELL flexible work ethos; WFH & the office.
• Additional paid annual leave day per year (Zespri Day).
• Two additional paid leave days for you to proactively support the moments that genuinely boost your mental, physical, emotional, and social wellbeing (Boost Days).
• Global Life and Permanent Disability Insurance.
• Group Medical Insurance benefits.
• Annual Health Check
• Monthly kiwifruit allowance for your daily dose of Vitamin C!

Tono mai inaianei! Apply Now! Applications close 10 December 2025

At Zespri, we understand the importance of diverse perspectives and experiences, and a fair hiring process is the first step to getting there. We want to attract a diverse range of people and encourage everyone from all backgrounds and walks of life to apply. Please let us know if you need any assistance or reasonable adjustments to take part in the recruitment and selection process by reaching out to our Talent Acquisition team via email at careers@zespri.com.

Agency

Zespri will not accept applications or contact from any temporary staffing agency, placement service or professional recruiter for this vacancy (“Agency”).

Where Zespri requires the support of an agency to fulfil a vacancy, we will proactively seek this support from our network of Agencies.  We respectfully ask that you do not contact Zespri or any of its affiliates/employees regarding vacancies, and reserve the right not to reply.

Zespri will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.