Regional Hub Supervisor - North

Who are we?

Zespri is more than simply the world's single-largest marketer of kiwifruit. We like to think of ourselves as fruit on a mission and as rebels with a cause: to help people, communities and the environment around the world thrive through the goodness of kiwifruit. We are proudly the world's largest marketer of kiwifruit, selling kiwifruit in more than 50 countries. We work with around 2,800 New Zealand and 1,500 international growers and post-harvest companies to source the best-quality Zespri Kiwifruit which we supply through our distribution partners to wholesale and retail customers. We are one of New Zealand's best-known international brands, dedicated to creating sustainable long-term value for growers.

What's the role?

China is the biggest single market for Zespri with more than 27% volume contribution, a high CAGR and high potential for further growth. As part of the Zespri China Operations team, the Regional Hub Supervisor will work closely with the Sales team, Distributor Partners and Key Account Partners to oversee the end-to-end supply chain management of the central China region. This role will be responsible for the overall quality management of the region’s supply chain and to ensure customer satisfactions/fulfillment in line with Zespri's JBP.

Key Responsibilities

• Budgetary responsibility for Quality and Operation cost of the region - work with the Operations Manager to compile the annual Ops budget for the region, manage and track the region's Operations cost against budget targets, and optimize operations efficiency and effectiveness to minimise cost.
• Responsible for end-to-end Supply Chain Management of the region - Manage the region's end-to-end supply chain execution and fulfillment while developing and overseeing value-added services to drive sales & profitability.
• Total Quality Management of the region - Operate the region's supplier accountability program, provide training and technical assistance to customer staff and ZESPRI inter-check contractors, analyzing and informing customers about risky fruit to reduce loss, and assisting OM with regional insurance claims or quality outturn issues.
• Ensure customer satisfactions/fulfillment in line with JBP - align quality management execution with JBP quality management targets and investigate & analyse key drivers for customer quality requirements and satisfaction.
• Manage the regional regulatory stakeholders - Track & stay updated on regional regulatory requirements regarding food safety and market regulations affecting Zespri market operations, analyze provisional regulatory policies for specific food safety incidents, develop preventative and corrective plans for the Supply Chain management team to handle contingency situations, and build and maintain robust relationships with clearance agencies, 3PL, key customers, service providers, and company stakeholders.
• 6Build awareness for managing kiwifruit quality/infrastructure/process with Tier1/Tier2 customers/wholesalers/Club Z - Develop and implement inspirational engagement plans to build customer awareness and knowledge of kiwifruit quality, infrastructure, and processes, in collaboration with the operations team, while continuously checking and improving these plans and practices.
• Project management - Assist the Operations Manager with rollout operations projects and other ad hoc projects

Who are you?

We are looking for a strong team player with a strong background in Supply Chain or QA, who demonstrates a proven ability to think both strategically and analytically. The ideal candidate will possess:

• Preferably a tertiary qualification in science, business/commercial management or agriculture.
• Experience and competence in an operations or quality assurance management role.
• Strong background in food processing or production plant, especially on inventory, warehousing, quality and 3PL management roles.
• Good understanding and experience with Food Quality and Safety System, HACCP, GMP.
• Proficiency in Excel, Word, and PowerPoint.
• Ability to work with people from various cultures. 
• Patience with excellent negotiation and communication skills.
• Proficiency in English is an added advantage.

Why Zespri?

Our people are what makes our culture so irresistible and uniquely Zespri. We are a passionate and mighty team of 900+ employees in 23 different locations globally. Working at Zespri is an opportunity to join a fast-paced, culture-driven environment unlike any other. We want people who share our values of making it happen, creating real connections, and leaving a legacy. Join us in shaping our future and be part of a truly unique organisation. 

• Competitive overall remuneration package, including a Short-Term Incentive scheme opportunity
• FlexWELL flexible work ethos; WFH & the office.
• Additional paid annual leave day per year (Zespri Day).
• Additional paid volunteer day to volunteer within your community (Volunteer Time).
• Global Life and Permanent Disability Insurance.
• Group Medical Insurance benefits.

Apply Now! Applications close 16 May 2025.

At Zespri, we understand the importance of diverse perspectives and experiences, and a fair hiring process is the first step to getting there. We want to attract a diverse range of people and encourage everyone from all backgrounds and walks of life to apply. Please let us know if you need any assistance or reasonable adjustments to take part in the recruitment and selection process by reaching out to our Talent Acquisition team via email at careers@zespri.com.