Maturity Support Specialist

Kō wai mātou? Who are we?

Zespri is more than simply the world’s single-largest marketer of kiwifruit. We like to think of ourselves as fruit on a mission and as rebels with a cause: to help people, communities and the environment around the world thrive through the goodness of kiwifruit. We are proudly the world’s largest marketer of kiwifruit, selling kiwifruit in more than 50 countries. We work with around 2,800 New Zealand and 1,500 international growers and post-harvest companies to source the best-quality Zespri Kiwifruit which we supply through our distribution partners to wholesale and retail customers. We are one of New Zealand’s best-known international brands, dedicated to creating sustainable long-term value for growers.  

He aha te mahi? What's the role?

This 15 month fixed-term Maturity Support Specialist role is key to supporting our world-class Maturity Clearance System (MCS). As a Maturity Support Specialist, you’ll be at the heart of our MCS operations, ensuring smooth clearance processes and exceptional support for growers, postharvest, and internal teams. 

Key accountabilities include:

• Rapidly resolving grower and postharvest issues at first contact using your detailed knowledge of Zespri’s business processes
• Updating process documentation and providing ongoing support throughout the maturity season
• Triaging customer queries and escalating when needed
• Delivering training and troubleshooting support for MCS users
• Building and maintaining rapport with external stakeholders
• Answering incoming calls and resolving stakeholder queries
• Assisting with clearance processes, including Zespri-initiated programmes
• Applying in-depth knowledge of MCS and sampling processes (allocation, cancellations, ‘stop sample’ processes, dispensations)
• Facilitating programmes such as week 7 clearance monitoring, sampling audits, lab proficiencies, system enhancements, and more
• Logging incidents and requests for the MCS system, and supporting testing before deployment
• Providing MCS support training to seasonal staff
• Supporting users with information on orchards, sample areas, block information, and sample results
• Liaising with postharvest and clearance lab representatives, and internal teams
• Maintaining MCS and CRM systems
• Identifying process or system issues and recommending solutions
• Collaborating with other teams to improve end-to-end processes
• Supporting the Maturity Support Manager and assisting other Zespri teams in the off-season

Ko wai koe? Who are you?

You’re a proactive, customer-focused professional with a knack for problem-solving and a passion for teamwork. To succeed in this role, you’ll bring:

• Tertiary education or equivalent relevant experience
• Strong customer focus and a “can do” attitude
• Effective time management and organisational skills
• High attention to detail
• Kiwifruit industry knowledge (strongly preferred)
• Minimum 2–3 years’ customer service experience (preferred)
• Highly developed computer skills (Word, Excel, CRM)
• Excellent communication skills and the ability to build rapport with a wide range of stakeholders
• Resilience to change, innovative thinking, and a willingness to take on new tasks
• Sound judgement and decision-making skills

He aha e tika ai a Zespri? Why Zespri?

Our people are what makes our culture so irresistible and uniquely Zespri. We are a passionate and mighty team of 900+ employees in 23 different locations globally. Working at Zespri is an opportunity to join a fast-paced, culture-driven environment unlike any other. We want people who share our values of making it happen, creating real connections, and leaving a legacy. Join us in shaping our future and be part of a truly unique organisation.  

• Competitive overall remuneration package
• FlexWELL flexible work ethos; WFH and the office
• Additional paid annual leave day per year (Zespri Day)
• Two additional paid leave days for you to proactively support the moments that genuinely boost your mental, physical, emotional, and social wellbeing (Boost Days)
• Global Life and Permanent Disability Insurance
• Group Medical Insurance benefits
• Convenient Mount Maunganui office location, with free onsite parking
• Your daily dose of Vitamin C with free kiwifruit!

Apply Now! Applications close Monday 15 December 2025.

At Zespri, we understand the importance of diverse perspectives and experiences, and a fair hiring process is the first step to getting there. We want to attract a diverse range of people and encourage everyone from all backgrounds and walks of life to apply. Please let us know if you need any assistance or reasonable adjustments to take part in the recruitment and selection process. You can reach out to our Talent Acquisition team via email at careers@zespri.com to have a chat to someone directly.