Grower Service Centre Coordinator

Kō wai mātou? Who are we?

Zespri is more than simply the world's single-largest marketer of kiwifruit. We like to think of ourselves as fruit on a mission and as rebels with a cause: to help people, communities and the environment around the world thrive through the goodness of kiwifruit. We are proudly the world's largest marketer of kiwifruit, selling kiwifruit in more than 50 countries. We work with around 2,800 New Zealand and 1,500 international growers and post-harvest companies to source the best-quality Zespri Kiwifruit which we supply through our distribution partners to wholesale and retail customers. We are one of New Zealand's best-known international brands, dedicated to creating sustainable long-term value for growers.

He aha te mahi? What's the role?

As a Grower Service Centre Coordinator, you’ll be at the front line of engagement between Zespri and our grower community. You’ll deliver exceptional service, resolve grower queries, maintain accurate records, and support the wider Grower Relations team. 

This is a 14 month fixed term maternity contract. 

Key accountabilities include:

• Assisting with the administration of annual contract and registration processes, including maintaining Dynamics 365, SAP and Spray Diary updates.
• Maintaining accurate records of grower queries and information requests.
• Building and retaining knowledge of Zespri and industry information, including keeping reference material up to date.
• Responding to incoming calls and ensuring grower issues are resolved within agreed KPIs (e.g., call abandonment, average wait time, first-contact resolution).
• Providing system support to growers and industry stakeholders, collaborating with technical teams to troubleshoot and resolve issues.
• Supporting the Grower Relations team with core projects and administrative tasks as required.
• Ensuring grower needs are understood, connecting them to Zespri services, and proactively identifying opportunities to add value. 

Ko wai koe? Who are you?

You’re someone who thrives in a dynamic, people focused environment and delivers high quality service with confidence. You’ll bring:

• Experience in customer service and/or call centre operations.
• Strong customer focus, with a proactive, solutions driven approach.
• Excellent relationship building skills, able to create positive rapport with growers, post harvest staff and internal teams.
• Effective time management and organisational skills, with the ability to work independently.
• Strong documentation skills and attention to detail.
• Technical proficiency across Word, Excel and admin tools; experience with SAP, CRM platforms, SharePoint and similar systems is an advantage.
• Logical thinking, adaptability, and willingness to step into additional tasks when needed.
• Industry knowledge is beneficial but not essential; experience interpreting obligations in contracts is a plus. 

He aha e tika ai a Zespri? Why Zespri?

Our people are what makes our culture so irresistible and uniquely Zespri. We are a passionate and mighty team of 850+ employees in 23 different locations globally. Working at Zespri is an opportunity to join a fast-paced, culture-driven environment unlike any other. We want people who share our values of making it happen, creating real connections, and leaving a legacy. Join us in shaping our future and be part of a truly unique organisation.

• Competitive overall remuneration package, including a Short-Term Incentive scheme opportunity.
• FlexWELL flexible work ethos; WFH & the office.
• Additional paid annual leave day per year (Zespri Day).
• Two additional paid leave days for you to proactively support the moments that genuinely boost your mental, physical, emotional, and social wellbeing (Boost Days).
• Global Life and Permanent Disability Insurance.
• Group Medical Insurance benefits.
• Convenient Mount Maunganui office location, with free onsite parking.
• Your daily dose of Vitamin C with free kiwifruit!

Tono mai inaianei! Apply Now! Applications close Thursday 14 May 2026

At Zespri, we understand the importance of diverse perspectives and experiences, and a fair hiring process is the first step to getting there. We want to attract a diverse range of people and encourage everyone from all backgrounds and walks of life to apply. Please let us know if you need any assistance or reasonable adjustments to take part in the recruitment and selection process by reaching out to our Talent Acquisition team via email at careers@zespri.com.