Grower Service Centre Coordinator

Date: 10 Jul 2024

Location: Mount Maunganui, NZ

Company: Zespri Group Limited

Kō wai mātou? Who are we?

 

Zespri is more than simply the world’s single-largest marketer of kiwifruit. We like to think of ourselves as fruit on a mission and as rebels with a cause: to help people, communities and the environment around the world thrive through the goodness of kiwifruit. We are proudly the world’s largest marketer of kiwifruit, selling kiwifruit in more than 50 countries. We work with around 2,800 New Zealand and 1,500 international growers and post-harvest companies to source the best-quality Zespri Kiwifruit which we supply through our distribution partners to wholesale and retail customers. We are one of New Zealand’s best-known international brands, dedicated to creating sustainable long-term value for growers.  

 

He aha te mahi? What's the role?

 

The Zespri Grower Service Centre (GSC) is key to our mission, centralizing grower and stakeholder communications to ensure best practice in contact handling. As a crucial support role, GSC bridges Zespri, its growers, and the industry, ensuring smooth and effective interactions.

 

Your Key Responsibilities:

 

  • Engage with growers via telephone, email, and written correspondence, building strong relationships.
  • Understand grower requirements and link them to relevant Zespri services.
  • Seek and act on opportunities to benefit both the grower and Zespri.
  • Quickly resolve grower issues with in-depth knowledge of Zespri’s business processes.
  • Validate and maintain precise grower details in our database.
  • Demonstrate a commitment to ongoing development, by identifying and suggesting improvements for process or system issues.
  • Provide administrative cover and support as needed.
  • Assist with annual contract and registration processes.
  • Keep up-to-date with Zespri and industry publications to manage contacts proactively.
  • Ensure grower and stakeholder issues are resolved within agreed KPIs.
  • Provide system support in collaboration with technical teams.
  • Support the Grower Relations team with core projects.
     

Ko wai koe? Who are you?

 

We’re looking for someone with a customer-focused mindset with a “can-do” attitude who meets the following selection criteria:

 

  • Proven customer service experience
  • Proficiency in Word, Excel, and other admin tools
  • Strong organizational and time management skills
  • Excellent relationship-building abilities
  • Experience in call center operations
  • Technical skills in SAP, CRM packages, SharePoint, etc.
  • Strong documentation skills and the ability to work independently
  • Industry knowledge is preferred but not essential 
     

He aha e tika ai a Zespri? Why Zespri?

 

Our people are what makes our culture so irresistible and uniquely Zespri. We are a passionate and mighty team of 900+ employees in 23 different locations globally. Working at Zespri is an opportunity to join a fast-paced, culture-driven environment unlike any other. We want people who share our values of being personally connected, results-driven, and committed to guardianship. Join us in shaping our future and be part of a truly unique organisation.  

 

  • Competitive overall remuneration package, including a Short-Term Incentive scheme opportunity.
  • FlexWELL flexible work ethos; WFH & the office. 
  • Additional paid annual leave day per year (Zespri Day).
  • Additional paid volunteer day to volunteer within your community (Volunteer Time).
  • Global Life and Permanent Disability Insurance.
  • Group Medical Insurance benefits.
  • Convenient Mount Maunganui office location, with free onsite parking. 
  • Your daily dose of Vitamin C with free kiwifruit!

 

Tono mai inaianei! Apply Now! Applications close Wednesday 24th July 2024

 

At Zespri, we understand the importance of diverse perspectives and experiences, and a fair hiring process is the first step to getting there. We want to attract a diverse range of people and encourage everyone from all backgrounds and walks of life to apply. Please let us know if you need any assistance or reasonable adjustments to take part in the recruitment and selection process by reaching out to our Talent Acquisition team via email at careers@zespri.com.