Customer Support Executive

About Zespri

Zespri is the world’s largest marketer of kiwifruit with over 800  people in New Zealand and throughout Asia, Europe and the Americas.
 

We  help people, communities and the environment thrive through the goodness of kiwifruit. We sit at the heart of an interconnected industry working with 2,800 growers in New Zealand and 1,500 growers in Italy, France, Greece, South Korea and Japan. We supply the world’s healthiest little superfruits to people in more than 50 countries. We are fruit on a mission.
 

Our values are at the heart of everything we do. We commit to guardianship; putting people, the community, and the environment first. We are results-driven, challenging ourselves to grow and deliver better value. We cultivate personal connections, listening and acting with empathy and humility – and treating each other better for it.
 

We are growing quickly, driven by our success in engaging more and more consumers and by offering the world’s best kiwifruit 12 months of the year. We have bold ambitions and aim to grow sales from approximately $3 billion in 2018 to $4.5 billion by 2025.
 

To achieve our goals, we’re empowering our people to achieve their goals, designing our work for wellbeing, through flexible work practices and self-leadership.
 

We have bold ambitions for the future and we want all of our people to live and perform at their best.
 

About The Role

The Customer Support Executive provides the best possible service to external and internal customers, in a positive and proactive way. At the same time he or she has a specific focus on the DACH market, where expertise adds value to a customer-oriented approach. 

Accountabilities

The main accountabilities of the role include

• Enter sales orders in agreement with Market Managers & according to stock availability
• Answer all possible customer requests or redirect questions to suited internal stakeholders
• Solve ad hoc issues regarding customer loadings or administration
• Execute general administrative tasks, linked to the sales process 
• Align on stock & availability with the relevant stakeholders
• Support Market Managers on reporting & analysis
• Pro-actively advise all stakeholders where needed, to optimize customer satisfaction 
• Contribute to the improvement of the sales process
• Prepare Contracts and Letters for the New Season Start
• Participate in the SAP testing, training, and implementation sessions

Qualifications & Experience

• Bachelor/Master in BA, Logistics, or equivalent knowledge / experience
• 3 years experience in customer service or inside sales. A first experience in FMCG or logistics is an added value
• Proficient knowledge of German & English. Knowledge of Italian/French are an asset
• Strong MS office & IT skills
• Experience with SAP ERP system
• Accurate administrative skills
• Affinity for an international and dynamic environment, where problem-solving, and strong communication skills are key
• A team player, supportive with a dynamic attitude and customer-centric approach to problem-solving.
   

What's In It For You

• Competitive overall remuneration package, including a Short-Term Incentive scheme opportunity.
• FlexWELL flexible work ethos
• Additional paid annual leave day per year (Zespri Day).
• Additional paid volunteer day to volunteer within your community (Volunteer Time).
• Global Life and Permanent Disability Insurance.
• Group Medical Insurance benefits.

Agency

Zespri will not accept applications or contact from any temporary staffing agency, placement service or professional recruiter for this vacancy (“Agency”).

Where Zespri requires the support of an agency to fulfil a vacancy, we will proactively seek this support from our network of Agencies.  We respectfully ask that you do not contact Zespri or any of its affiliates/employees regarding vacancies, and reserve the right not to reply.

Zespri will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.