Customer Support Executive

Kō wai mātou? Who are we?

Zespri is the world’s largest marketer of kiwifruit with over 850 people in New Zealand and throughout Asia, Europe and the Americas.

We  help people, communities and the environment thrive through the goodness of kiwifruit. We sit at the heart of an interconnected industry working with 2,800 growers in New Zealand and 1,500 growers in Italy, France, Greece, South Korea and Japan. We supply the world’s healthiest little superfruits to people in more than 50 countries. We are fruit on a mission.

Our values are at the heart of everything we do. We commit to guardianship; putting people, the community, and the environment first. We are results-driven, challenging ourselves to grow and deliver better value. We cultivate personal connections, listening and acting with empathy and humility – and treating each other better for it.

We are growing quickly, driven by our success in engaging more and more consumers and by offering the world’s best kiwifruit 12 months of the year. We have bold ambitions and aim to grow sales from approximately $3 billion in 2018 to $4.5 billion by 2025.

To achieve our goals, we’re empowering our people to achieve their goals, designing our work for wellbeing, through flexible work practices and self-leadership.

We have bold ambitions for the future and we want all of our people to live and perform at their best.

He aha te mahi? What's the role?

Based in Hamburg, reporting both to the EU Customer Support Lead and the DACH Market Manager, the Sales Executive provides the best possible service to external and internal customers, in a positive and proactive way. In addition, the Customer Support Executive has a specific focus on the DACH market, where expertise adds value to a customer-oriented approach.

Key Accountabilities include:

• Transact operational business relationship with DACH customers and other EU customers as back-up
• Enter sales orders in agreement with local teams & according to stock availability
• Answer all possible customer requests or redirect questions to suited internal stakeholders
• Solve ad hoc issues regarding customer loadings or administration
• Execute general administrative tasks, linked to the sales process
• Align on stock & availability with the relevant stakeholders
• Support Market Managers on reporting & analysis
• Pro-actively advise all stakeholders where needed, to optimize customer satisfaction
• Contribute to the improvement of the sales process
• Prepare Contracts and Letters for the New Season Start
• Participate in the SAP testing, training and implementation sessions

Ko wai koe? Who are you?

Being customer centric is crucial to be successful in this position. You will also be a strong team player, supportive and agile with at least three years experience within customer service or inside sales. In addition you will also have the following skillset:

• Experience working in an Fresh Business (fruit & vegetable industry) experience
• Proficiency with MS Office and SAP ERP System
• Ability to communicate proficiently in both German & English
• A good knowledge of Italian/French (advantageous)
• Affinity for an international and dynamic environment, where problem solving, and strong communication skills are key
• Pro-active & dynamic attitude with a flexible mindset
• Accurate administrative skills

He aha e tika ai a Zespri? Why Zespri?

Our people are what makes our culture so irresistible and uniquely Zespri. We are a passionate and mighty team of 850+ employees in 23 different locations globally. Working at Zespri is an opportunity to join a fast-paced, culture-driven environment unlike any other. We want people who share our values of being personally connected, results-driven, and committed to guardianship. Join us in shaping our future and be part of a truly unique organisation.

• Competitive overall remuneration package, including a Short-Term Incentive scheme opportunity
• FlexWELL flexible work ethos; WFH & the office (ability to work from home a few days a week)
• Additional paid annual leave day per year (Zespri Day).
• Additional paid volunteer day to volunteer within your community (Volunteer Time).
• Global Life and Permanent Disability Insurance.
• Group Medical Insurance benefits.

Tono mai inaianei! Apply Now! Applications close Friday 15 December 2023.

At Zespri, we understand the importance of diverse perspectives and experiences, and a fair hiring process is the first step to getting there. We want to attract a diverse range of people and encourage everyone from all backgrounds and walks of life to apply. Please let us know if you need any assistance or reasonable adjustments to take part in the recruitment and selection process by reaching out to our Talent Acquisition team via email at careers@zespri.com.